Shipping and Returns

We at Floky.ae offer our customers reliable delivery services through trusted shipping and courier companies in the region.

All applicable shipping fees and charges will be clearly mentioned at the checkout page before completing your order.

“www.floky.ae” will NOT deal or provide any services or products to any of OFAC sanctioned countries.

When will my order arrive?

If you live in the UAE and have confirmed your order online before 6 pm, orders within Dubai will normally be delivered the next day (except Friday). For other Emirates, delivery may take up to 48 hours.

Delivery times may vary depending on the availability of the product, delivery location, courier service, public holidays, or circumstances beyond our control.

How much is shipping cost?

We offer free shipping on all orders above 200 AED.

Orders below 200 AED may be subject to applicable delivery charges, which will be displayed at checkout.

Returns

To return your product, you should send an email to info@floky.ae and we will arrange the courier within 2 business days. A courier fee of 20 AED will be deducted from your refund where applicable.

· For UAE residents, our return policy allows returns up to 7 days from the moment your order is delivered. If 7 days have gone by since the delivery date, unfortunately, we can’t offer you a refund or exchange.

· To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

· Women underwear and swimwear can only be returned if the hygiene seal is still intact.

· To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

· Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

· If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

· Please note that we won’t be able to cancel your order and make a refund once we have shipped your parcel.

Late or missing refunds (if applicable)

· If you haven’t received a refund yet, first check your bank account again.

· Then contact your credit card company, as it may take some time before your refund is officially posted.

· Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@floky.ae.

Exchanges (if applicable)

· We will replace items for FREE if they are defective, damaged, or if we send you the wrong item.

· If you need to exchange an item, send us an email at info@floky.ae and our operations team will be in touch with you regarding the next steps.

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