Privacy Policy

Effective Date: 15 August 2026

FLOKY (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, make purchases, create an account, or otherwise interact with FLOKY online or through our services in the United Arab Emirates.

By accessing or using our website, www.floky.ae, or making purchases through our online store, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website and services:

A. Personal Information You Provide
  • Account Information: When you create an account, we may collect your name, email address, phone number, billing address, shipping address, and other information required to manage your account.
  • Order Information: When you place an order, we collect information relating to your purchase, including the products ordered, delivery address, billing information, payment method, and order details.
  • Payment Information: Payments may be processed through third-party payment providers. We may receive information necessary to confirm and process your payment, but we generally do not store complete payment card details on our servers.
  • Customer Support: If you contact us, we may collect information contained in your inquiries, complaints, requests, feedback, or communications with our customer service team.
  • Marketing Information: If you choose to subscribe to our newsletters or promotional communications, we may collect your email address and relevant preferences.
B. Information Collected Automatically

When you visit www.floky.ae, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and browsing activity
  • Referring website or source
  • Approximate location information
  • Website interaction and usage information
  • Cookies and similar tracking technologies

We use cookies, pixels, web beacons, and similar technologies to operate our website, remember your preferences, understand website usage, improve our services, and, where applicable, provide relevant advertising or marketing.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • Order Processing: To process, confirm, fulfill, and deliver your orders.
  • Account Management: To create and manage your customer account.
  • Customer Support: To respond to inquiries, requests, complaints, returns, refunds, exchanges, and other customer service matters.
  • Payments: To facilitate and verify payments and prevent fraudulent transactions.
  • Communication: To send order confirmations, shipping updates, service notifications, and other transactional communications.
  • Marketing: Where permitted and, where required, with your consent, to send promotional emails, offers, newsletters, product announcements, and other marketing communications.
  • Website Improvement: To analyze how visitors use our website and improve its functionality, performance, products, and customer experience.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, unauthorized, or potentially harmful activities.
  • Legal Compliance: To comply with applicable laws, regulations, court orders, governmental requests, and other legal obligations.
  • Business Operations: To administer, maintain, and improve our business, website, systems, and services.
3. How We Share Your Information

We may share your personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment Service Providers: Companies that securely process payments and payment-related transactions.
  • Shipping and Delivery Providers: Companies that assist us with order fulfillment, shipping, and delivery.
  • Technology and Hosting Providers: Companies that provide website hosting, cloud storage, security, analytics, and technical services.
  • Marketing and Analytics Providers: Where applicable, service providers that help us understand website usage and manage marketing campaigns.
  • Customer Service Providers: Third parties that assist us in providing customer support.
  • Legal and Government Authorities: Where disclosure is required by applicable law, regulation, court order, or lawful governmental request.
  • Business Transfers: If FLOKY is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Where appropriate, we use secure technologies and reputable third-party payment providers to help protect transactions and personal information.

However, no method of transmitting or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, including:

Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete.

Deletion

You may request deletion of your personal information, subject to applicable legal, regulatory, contractual, or legitimate business requirements that may require us to retain certain information.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our marketing communications or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you essential transactional or service-related communications, such as order confirmations and delivery updates.

Cookies

You may manage or disable cookies through your browser settings or available cookie preference tools. Disabling certain cookies may affect the functionality and user experience of our website.

To exercise your applicable privacy rights, please contact us using the contact details provided below.

6. International Data Transfers

FLOKY operates in the United Arab Emirates. Depending on the service providers and technologies we use, your personal information may be processed or stored in the UAE or in other countries.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection laws.

7. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children under 16. If we become aware that we have unintentionally collected personal information from a child, we will take reasonable steps to delete that information.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, services, or applicable legal and regulatory requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to periodically review this page to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how FLOKY handles your personal information, please contact us:

  • Phone: +971 8003572335
  • Email: info@floky.ae
  • Website: www.floky.ae
  • Address: 4B STREET, ALQUOZ INDUSTRIAL1, DUBAI, UAE