{"id":16668,"date":"2026-06-23T14:40:15","date_gmt":"2026-06-23T14:40:15","guid":{"rendered":"https:\/\/floky.ae\/?page_id=16668"},"modified":"2026-08-18T12:05:15","modified_gmt":"2026-08-18T12:05:15","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/floky.ae\/ar\/shipping-and-returns\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16668\" class=\"elementor elementor-16668\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a475a16 e-flex e-con-boxed e-con e-parent\" data-id=\"a475a16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e596699 elementor-widget elementor-widget-heading\" data-id=\"e596699\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping  and Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f4d23 e-flex e-con-boxed e-con e-parent\" data-id=\"19f4d23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d9fec color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a4d9fec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">We at Floky.ae offer our customers reliable delivery services through trusted shipping and courier companies in the region.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d54abe1 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d54abe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">All applicable shipping fees and charges will be clearly mentioned at the checkout page before completing your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f106caf color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f106caf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u201c<a href=\"http:\/\/www.floky.ae\u201d\">www.floky.ae\u201d<\/a> will NOT deal or provide any services or products to any of OFAC sanctioned countries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c109d9 elementor-widget elementor-widget-heading\" data-id=\"1c109d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">When will my order arrive?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79979c6 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"79979c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">If you live in the UAE and have confirmed your order online before 6 pm, orders within Dubai will normally be delivered the next day (except Friday). For other Emirates, delivery may take up to 48 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec2602d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ec2602d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Delivery times may vary depending on the availability of the product, delivery location, courier service, public holidays, or circumstances beyond our control.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-258da75 elementor-widget elementor-widget-heading\" data-id=\"258da75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">How much is shipping cost?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37db48e color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"37db48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">We offer free shipping on all orders above <strong>200 AED<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d886bb4 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d886bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Orders below 200 AED may be subject to applicable delivery charges, which will be displayed at checkout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15a5c69 elementor-widget elementor-widget-heading\" data-id=\"15a5c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Returns<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07aebdd color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"07aebdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">To return your product, you should send an email to <a href=\"mailto:info@floky.ae\"><strong>info@floky.ae<\/strong><\/a> and we will arrange the courier within 2 business days. A courier fee of <strong>20 AED<\/strong> will be deducted from your refund where applicable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-031b932 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"031b932\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 For UAE residents, our return policy allows returns up to <strong>7 days<\/strong> from the moment your order is delivered. If 7 days have gone by since the delivery date, unfortunately, we can\u2019t offer you a refund or exchange.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89995bb color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"89995bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57f595c color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"57f595c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 Women underwear and swimwear can only be returned if the hygiene seal is still intact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b58c4a3 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"b58c4a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 To complete your return, we require a receipt or proof of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55be737 elementor-widget elementor-widget-heading\" data-id=\"55be737\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Refunds (if applicable)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ee66dc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"0ee66dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73d090b color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"73d090b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32ec504 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"32ec504\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 Please note that we won\u2019t be able to cancel your order and make a refund once we have shipped your parcel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a3f6e6 elementor-widget elementor-widget-heading\" data-id=\"8a3f6e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Late or missing refunds (if applicable)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91adda color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d91adda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a28cf74 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"a28cf74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 Then contact your credit card company, as it may take some time before your refund is officially posted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c118c color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"e1c118c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 Next, contact your bank. There is often some processing time before a refund is posted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0817bb color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"f0817bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <a href=\"mailto:info@floky.ae\"><strong>info@floky.ae<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d208da9 elementor-widget elementor-widget-heading\" data-id=\"d208da9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Exchanges (if applicable)<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d548ccc color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"d548ccc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 We will replace items for <strong>FREE<\/strong> if they are defective, damaged, or if we send you the wrong item.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b529bf color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"6b529bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">\u00b7 If you need to exchange an item, send us an email at <a href=\"mailto:info@floky.ae\"><strong>info@floky.ae<\/strong><\/a> and our operations team will be in touch with you regarding the next steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f221d elementor-widget elementor-widget-heading\" data-id=\"a4f221d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21780b0 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"21780b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Phone: +971 800 357 2335<\/li><li>Email: <a href=\"mailto:info@floky.ae\">info@floky.ae<\/a><\/li><li>Website: <a href=\"https:\/\/floky.ae\/ar\/\">www.floky.ae<\/a><\/li><li>Address: 4B STREET, ALQUOZ INDUSTRIAL 1, DUBAI, UAE<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping and Returns We at Floky.ae offer our customers reliable delivery services through trusted shipping and courier companies in the<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16668","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/pages\/16668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/comments?post=16668"}],"version-history":[{"count":25,"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/pages\/16668\/revisions"}],"predecessor-version":[{"id":20294,"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/pages\/16668\/revisions\/20294"}],"wp:attachment":[{"href":"https:\/\/floky.ae\/ar\/wp-json\/wp\/v2\/media?parent=16668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}